The Secret to Understanding.

It was the late 1940’s. Eastern Airline’s chair, Captain Eddie Rickenbacker, had a problem. Customers were complaining because the airline was mishandling luggage far too often. When nothing else seemed to work, he decided to take drastic action.

Rickenbacker called a special meeting of the management personnel in Miami. Eastern’s management flew to Miami and was told their baggage would be delivered t their hotel rooms. Instead, Rickenbacker had the luggage stored overnight.

It was summer, the weather was hot and humid and the hotel had no air-conditioning. The various managers showed up to the meeting the next morning unshaven, teeth unbrushed and wearing dirty clothes.

There was no sign of the baggage all that day. But that night Rickenbacker had it delivered, at 3.30 a.m., with great pounding on all the doors.

He opened the next morning’s session by saying, “Now you know how the customer feels when you mishandle his luggage.” He knew his team would be ineffective until his people empathized with their customers!

The same is true with us. Until we understand another’s problem, we will never be effective in business or relationship. And the deepest understanding occurs when we actually sense what the other is feeling. When husbands and wives, parents and children, friends, colleagues, and associates will take time to feel what the other is feeling, something wonderful is likely to happen.

Sounds to me like a chance worth taking!

Attitude Determines Altitude.

Unlike some things in life, we can choose our outlook. Sometimes we just need a reminder that happiness can often simply be a result of choosing attitudes.

 

“I woke up early today, excited over all I get to do before the clock strikes midnight. I have responsibilities to fulfil today. My job is to choose what kind of day I am going to have.

 

Today I can complain because the weather is rainy or I can be thankful that the grass is getting watered for free.

 

Today I can feel sad that I don’t have more money or I can be glad that my finances encourage me to plan my purchases wisely and guide me away from waste.

 

Today I can grumble about my health or I can rejoice that I am alive.

 

Today I can lament over all that my parents didn’t give me when I was growing up or I can feel grateful that they allowed me to be born.

 

Today I can cry because roses have thorns or I can celebrate that thorns have roses.

 

Today I can mourn my lack of friends or I can excitedly embark upon a quest to discover new relationships.

 

Today I can whine because I have to go to work or I can shout for joy because I have a job to do.

 

Today I can complain because I have to go to school or eagerly open my mind and fill it with rich new tidbits of knowledge.

 

Today I can murmur dejectedly because I have to do the housework or I can fell honoured because God has provided shelter for my mind, body, and soul.

Today stretches ahead of me, waiting to be shaped. And here I am, the sculptor who gets to do the shaping. What today will be like is up to me. I get to choose what kind of day I will have!”

 

(Author unknown)

 

 

Victims and Fighters.

Gretchen Alexander is sightless. But she refuses to allow her blindness to limit her life activities. She enjoys archery, golf, softball, sailing, and water skiing, as well as a number of other activities that those of us who are sighted have yet to learn.

 

 

She also speaks to groups about living life fully. When speaking to a group of high school students, she was once asked if there was anything she wouldn’t try.

 

“I’ve decided to never sky dive,” she answered. “It would scare the heck out of my dog.”

 

Why do some people rise above their problems and live life fully, while others become defeated? Merle Shain explains it this way: “There are only two ways to approach life,” Shain says, “as a victim or as a gallant fighter. And you must decided if you want to act or to react….”

 

When discouraged, a victim reacts, perhaps in pain or self-pity. But a fighter will act. A fighter will make a decision to change that set of circumstances that left her or him discouraged. Or a fighter will decide to accept those circumstances with grace and move ahead anyway. A fighter will decide to act with courage. A fighter will take responsibility for his or her happiness. No matter how afraid, a fighter will refuse to give in to the most defeating of all human emotions—helplessness. A victim reacts. A fighter acts.

 

It’s your decision. It’s a decision about whether you will live your life fully and with courage, or whether you will be forever defeated by harsh circumstances. Make it well, for it may be one of the most important decisions you ever make.

 

Will you be a victim or a gallant fighter?

 

Looking from the Other Side.

“Carrie Miller relished the idea of relaxing after a demanding day.

But before she even switched gears, her five-year-old daughter,

Savannah, was begging her to read aloud a story. How could she

say no?

 

But Miller thought she could buy a few moments to herself. From

a magazine, she tore a picture of the world into pieces and gave

them to Savannah – asking her to reassemble the picture before

they read a story together.

 

A short while later – much sooner than Miller had anticipated,

her daughter returned with the picture of the world accurately

pieced together. Miller asked how she did it so quickly. Savannah

explained that she’d found a picture of a little girl on the

reverse side of the page, and “When I got the little girl

together, the whole world came together.”

 

The little girl had started with what she could recognize and

understand and worked outward from there. Not a bad way for anyone

to get their world together. How many of our problems could we

solve if we just took a look at them from the “other side.”

 

J. David Miller

 

The Black Belt.

A parable tells about a martial artist who kneels before a master sensei in a ceremony to receive the hard-earned Black Belt. After years of relentless training, the student has finally reached a pinnacle of achievement in the discipline.

 

“Before granting the belt, you must pass one more test,” the sensei solemnly tells the young man.

“I’m ready,” responds the student, expecting perhaps one more round of sparring.

“You must answer the essential question: What is the true meaning of the Black Belt?”

“Why, the end of my journey,” says the student. “A well-deserved reward for my hard work.

The master waits for more. Clearly, he is not satisfied. The sensei finally speaks: “You are not ready for the Black Belt. Return in one year.”

 

As the student kneels before his master a year later, he is again asked the question, “What is the true meaning of the Black Belt?”

“It is a symbol of distinction and the highest achievement in our art,” the young man responds.

Again the master waits for more. Still unsatisfied, he says once more: “You are not ready for the Black Belt. Return in one year.”

 

A year later the student kneels before his sensei and hears the question, “What is the true meaning of the Black Belt?

This time he answers, “The Black Belt represents not the end, but the beginning, the start of a never-ending journey of discipline, work and the pursuit of an ever higher standard.”

“Yes,” says the master. “You are now ready to receive the Black Belt and begin your work.”

 

 

You may not be hoping for a Black Belt, but you might be at a crucial point. Maybe you’re facing a life change, perhaps even a painful one. Or maybe you are awaiting something you have worked hard to attain – graduation, a new job, a promotion, or even retirement.

 

All wise people see that changes can be new beginnings. Change need not be feared. And neither should we be looking for a permanent resting place, for a full and happy life is never stagnant.

Does the change you face represent, not just an ending, but a new beginning in your life’s journey? If so, you may be ready to move forward.

 

More Focus, More Believing: Set The Goal

In his first edition of 2011, international writer and teenager Scott Cowley is back with more interesting insights and awesome ‘ah-has’. Perfectly timed for a refocus of our goals for the year ahead, Scott begins by recalling a memorable meeting with a business executive…

I attended a seminar the other day with a successful executive of a large multinational organisation, in charge of a division spaning from Australia to China and, I gained a profound insight.. The executive’s talk was on career development and he used a phrase I have never heard before. The successful executive defined a goal as simply ‘a dream with a deadline’.

And how true is this?

In Late December 2009, attending a seminar on wealth and cash flow, the typical literature was given out and unsurprisingly I paid little attention. It wasn’t until later that day I read the material and noticed it had a section to fill in. I remembered back to when I was in high school and I bought surfing magazines. In these magazines were ads to fill in to have a board custom made. Again, unsurprisingly, I would without fail fill that section in each and every time. So I thought it might be novel to fill in this pamphlet.

The questions were ‘How much money do you want to earn by 31st December 2010?’ and, ‘Where will this money come from?’ The obvious answers are ‘a lot’ and ‘anywhere’, but that dream has no measurability, no ‘deadline’ as the executive hinted at.

So I went specific, randomly picking a number I decided I could earn $24,000 in 2010. I might have been aiming too high but frankly wasn’t sure. When asked where I would get this money, I had no idea putting down ‘bookkeeping for my mother’s business’ and ‘find it on the street’. But put bluntly I just didn’t know. One of the presenter’s words rang true at this moment ‘when the Why is strong enough, the How takes cares of itself’. My ‘Why’ was 15 pages long.

For the next few days my father and I threw ideas around, we came up with a job, my own business or working a lot of hours for my mother. These ideas were good but we kept at it.

Shortly after the event I received a call from an Unknown Caller. I answered to be told I had applied for a job, this was news to me. Nevertheless I answered her questions as at the time I did in fact need a job. I was happy as I put down the phone thinking I had struck the lottery, getting a job offer I didn’t remember applying for. Next was a phone interview 2 weeks later.

By this stage it was well into the Christmas period, but I ‘was a good candidate for the position’. It was at this that I asked a few questions of my own. Turned out the job was to be a shift manager at a newly opened ice-cream store near my house.

And the yearly salary was $24,200.

This opportunity would have fulfilled my goal by more than $200 and I would only be working 22 or so hours a week. I was shocked at how good an opportunity this was. With a strongly desired dream AND a set deadline opportunities will arise for you to take action to achieve your dream. Opportunities may not be as direct, but be prepared, have a strong ‘Why’, and who knows where you’ll go!

Scott will be back next time, explaining why we should go out there and ‘Eat That Wasabi’.

Enrolments have already been accepted to the first Empower U program of 2011.The program is in Sydney on March 12 and 13. Entering into our 10th year, we are more inspired than ever from the countless success stories of young people taking control of their results in life.

Email brent@tomorrowsyouth.com.au for an enrolment form and an investment into your young person’s life.

Next Seminar Countdown

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The Empower U Program
Next Generation Aquatic Centre, Level 2

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